Pet Service Holding N.V. · version 1, October 2026
This privacy statement explains which personal data Pet Service Holding N.V. processes, why, for how long, and what your rights are.
In short
We only use your data to answer your questions, stay in touch with (potential) investors, keep you informed if you want us to, and meet our obligations as a listed company.
We never sell your data.
We only place statistics and marketing cookies with your consent.
We keep data no longer than needed. Each section below says how long.
You can always access, correct or delete your data. Email info@petserviceholding.com.
Contents
Who we are
Which data, why, and on what legal basis
Cookies
Who we share your data with
Data outside the European Union
Security
Mandatory data and automated decisions
Your rights
Complaints
Changes
1. Who we are
Pet Service Holding N.V. ("PSH", "we") is the controller of your personal data as described in this statement.
Samsonweg 2, 1521 RC Wormerveer, the Netherlands
Chamber of Commerce (KvK) number 70775834
info@petserviceholding.com · +31 (0)75 757 2685
We have not appointed a data protection officer. For privacy questions, contact info@petserviceholding.com.
This statement covers:
the website petserviceholding.com, in all languages;
your contact with us as a business contact, investor or interested party;
your data as a shareholder or bondholder of PSH.
Our brands and online shops (such as Dierenapotheek.nl, Petlux and BudgetPets) each have their own privacy statement. That statement applies to orders and customer contact with those brands.
2. Which data, why, and on what legal basis
Contact form
You can send us a message on the Contact and Investor relations pages.
Data: name, email address and your message.
Purpose: to answer your question.
Legal basis: our legitimate interest in answering questions from visitors.
Retention: 2 years after the last contact.
Bond interest form
On the Bond page you can let us know you are interested.
Data: first name, last name, street and house number, postcode, town, telephone number, email address, the amount you are interested in, and your comments.
Purpose: to contact you about the bond and send you the information you ask for.
Legal basis: steps you ask us to take before a possible contract.
Retention: 2 years after the last contact if you do not invest. If you do invest, the retention period for bondholders applies.
Messages from both forms reach us by email and are also stored in our website's content management system.
Business contacts and (potential) investors
We keep in touch with investors, analysts, journalists and other business contacts, and we approach (potential) investors ourselves, for example through LinkedIn or by email.
Data: name, organisation, position, business contact details, your public LinkedIn profile, and notes of our contact.
Source: you, or public sources such as LinkedIn, company websites and our own network.
Purpose: investor relations: introductions, arranging meetings and keeping you informed about PSH.
Legal basis: our legitimate interest, as a listed company, in staying in touch with (potential) investors and business contacts. You can object at any time; we will then stop contacting you.
Retention: as long as the contact is relevant, and no longer than 2 years after the last contact.
We keep these data in a customer relationship management system.
Press releases and investor updates
Data: name and email address.
Purpose: to send you our press releases and updates.
Legal basis: your consent. Every email contains an unsubscribe link.
Retention: until you unsubscribe.
Shareholders and bondholders
Data: name, address, contact details, the number of shares or bonds, bank account number (for interest and repayment), and the data needed to admit you to the general meeting.
Purpose: keeping the register, organising the general meeting, paying interest and repayments, and meeting our legal obligations.
Source: you, or your bank or another intermediary, for example when you register for the general meeting.
Legal basis: our contract with you and our legal obligations.
Retention: as long as you are a shareholder or bondholder, and 7 years after that (statutory retention period).
Visiting our website
Security: to keep the website fast and secure, we and our service providers process your IP address and technical data, such as your browser type. Legal basis: our legitimate interest. Retention: no longer than needed to keep the website secure.
Spam protection: our forms use a service that detects spam and abuse. It processes data including your IP address and how you use the page. Legal basis: our legitimate interest in preventing abuse. Retention: no longer than needed to detect abuse.
Statistics: only with your consent, we measure how visitors use the website. Legal basis: your consent. Retention: 14 months.
Marketing: only with your consent, we use marketing cookies to measure the effect of our communication and to show you relevant information about PSH, including on other websites and platforms. Legal basis: your consent. The advertising and marketing partners that place these cookies may also use the data for their own purposes. They are responsible for that themselves, under their own privacy statements.
3. Cookies
On your first visit we ask which cookies you allow. You can change your choice at any time through "Cookie settings" at the bottom of the website.
Type | Purpose | Consent needed? |
|---|---|---|
Necessary | Basic functions and security, such as remembering your cookie choice (1 year) and securing forms (until you close your browser) | No |
Preferences | Remembering your settings, such as your language (as long as needed for your setting) | Yes |
Statistics | Understanding how visitors use the website (up to 2 years) | Yes |
Marketing | Measuring the effect of our communication and showing you relevant information about PSH, including on other websites and platforms (up to 12 months) | Yes |
Without your consent we only place necessary cookies.
4. Who we share your data with
We never sell your data. We only share it when needed for the purposes above:
Service providers working on our behalf, for website development and hosting, email, security and spam protection, website statistics, customer relationship management and investor relations. We agree with them on the security and confidentiality of your data.
Advertising and marketing partners, only if you allow marketing cookies.
Parties we need for shareholder and bondholder matters, such as organising the general meeting and paying interest and repayments.
Public authorities and regulators, such as the Dutch Authority for the Financial Markets (AFM) and the tax authorities, where the law requires it.
5. Data outside the European Union
Some of our service providers and marketing partners process data outside the European Union, for example in the United States. For US companies certified under the EU-US Data Privacy Framework, an adequacy decision of the European Commission applies. Where no adequacy decision applies, we use the European Commission's standard contractual clauses. You can request a copy of these safeguards at info@petserviceholding.com.
6. Security
We protect your data with appropriate technical and organisational measures. Only staff and advisers who need the data for their work have access to it.
7. Mandatory data and automated decisions
You are not obliged to give us your data. Without the required fields in a form, we simply cannot handle your question or interest. If you are a shareholder or bondholder, we need certain data from you to meet our obligations, such as your bank account number for interest payments.
We do not take decisions about you based solely on automated processing. If you allow marketing cookies, the information and ads you see may be tailored to your interests. This has no legal effects for you, and you can withdraw your consent at any time through "Cookie settings".
8. Your rights
You have the right to:
access your data;
have incorrect data corrected;
have your data erased;
restrict the processing;
receive your data to transfer it;
object to processing based on our legitimate interest;
object to the use of your data to approach or inform you (direct marketing). We will then always stop;
withdraw your consent, without affecting earlier processing.
Send your request to info@petserviceholding.com. We respond within one month. We may ask you to confirm your identity.
9. Complaints
Not happy with how we handle your data? Let us know. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).
10. Changes
We may update this statement, for example when our website or way of working changes. The version and date at the top show which version applies. We will send you earlier versions on request.
Last updated: October 2026 (version 1).